Privacy Policy

1. Introduction

Elite Tent Solutions ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including custom manufacturing and shipping
• To communicate with you about your order status, design approvals, and delivery updates
• To respond to your enquiries, requests, and customer support needs
• To send you marketing communications (only with your consent, which you can withdraw at any time)
• To improve our website, products, and services based on usage analytics
• To comply with legal obligations and protect our legitimate business interests
• To process payments securely through our third-party payment provider (Stripe)

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: to fulfil orders you have placed with us
• Legitimate interests: to improve our services and maintain business relationships
• Consent: for marketing communications and non-essential cookies
• Legal obligation: to comply with tax, accounting, and regulatory requirements

5. Sharing Your Information

We do not sell your personal information. We may share your data with the following third parties only as necessary:

• Payment processors (Stripe) for secure transaction processing
• Shipping and logistics partners (DHL, FedEx, UPS, freight carriers) for order delivery
• Manufacturing partners who produce your custom products
• Analytics providers to help us understand website usage
• Legal authorities when required by law or to protect our rights

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax and accounting purposes. Design files are retained for the duration of our business relationship and deleted upon request.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: required for the website to function properly (e.g., session management, payment processing)
• Analytics cookies: help us understand how visitors use our website so we can improve it
• Preference cookies: remember your settings and choices for a better experience

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL/TLS technology and processed through PCI-DSS compliant providers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data ('right to be forgotten')
• Right to restrict processing: request that we limit the processing of your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: withdraw any previously given consent at any time

To exercise any of these rights, please contact us at info@elitetentsolutions.com. We will respond within 30 days.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including where our manufacturing partners and service providers are located. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@elitetentsolutions.com
• Phone: +1 (315) 776-7819